Last updated: September 21, 2026
At Cartzen, we want you to be satisfied with your purchase. Please read our return and refund terms carefully before placing an order.
Return Eligibility
Products can be returned or replaced only if they are received damaged, defective, or incorrect. Return requests must be raised within 48 hours of delivery.
Unboxing Video
For damaged, defective, or incorrect products, customers are required to provide a clear unboxing video showing the package and product from the beginning of opening. This helps us verify the issue and process the request.
Non-Returnable Products
Products that have been used, washed, altered, damaged after delivery, or returned without original packaging may not be eligible for return or replacement.
Return Process
To request a return or replacement, contact us within 48 hours of delivery with your order number, issue details, photos, and unboxing video.
Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed through the applicable payment method.
Shipping Charges
Original shipping charges, if applicable, may not be refundable unless the return is due to an error on our part or a defective/damaged product.
Cancellation
Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.
Contact Us
For returns, replacements, or refund-related queries:
📧 Email: hello.cartzen@gmail.com
📱 Phone: +91 7905021889